Help Centre

Answers to what travellers ask us most — flights, hotels, cars, eSIMs, gift cards and travel cards.

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40 questions

Flights

Hotels

Car rentals

eSIMs

Gift cards

Travel cards

Security & Privacy

Technical Support

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Help Centre

How do I book a flight on XOfar?

How do I know if my flight booking is confirmed?

Can I change or cancel my flight?

What should I do if my flight is delayed or cancelled?

What documents do I need before I travel?

How do I book a hotel on XOfar?

How do I know my hotel booking is confirmed?

Can I cancel or modify my hotel booking?

What time can I check in and check out?

What should I do if I can't find my reservation at the hotel?

How do I rent a car on XOfar?

What documents do I need to collect my rental car?

Can I modify or cancel my car rental booking?

Is insurance included in my rental?

What should I do if I have an issue with the rental vehicle?

What is an eSIM and how does it work?

What types of eSIMs are available on XOfar?

How do I buy and activate an eSIM?

Can I keep my existing SIM card while using an eSIM?

What should I do if I have trouble activating or using my eSIM?

How do I purchase a gift card?

How do I redeem my gift card?

Do gift cards expire?

Can I get a refund for a gift card?

I haven't received my gift card. What should I do?

What is a Travel card?

How do I purchase a travel card?

Can I reload my Travel Card?

Where can I use my Travel Card?

Does my Travel Card expire?

How do I report a security issue?

What should I do if my account has been compromised?

How do I report a suspicious email or message?

What should I do if I see an unauthorized booking or transaction?

How can I keep my XOfar account secure?

What should I do if XOfar isn't working?

I can't log in to my XOfar account. What should I do?

What should I do if I receive an error while making a booking?

My payment isn't going through. What should I do?

What information should I provide when reporting a technical issue?