Contact us

Help is just a few taps away. Start here and we'll get you to the right place fast.

What do you need help with?

Pick the closest match and we'll point you to the fastest route.

  • I need help with my booking

    • My Bookings or
    • Help Centre →

  • I have a technical issue

    • Report it to support →

  • I want to partner with Xofar

    • Partnerships team →

  • I'm with the press

    • Media team →

  • Something else

    • All contact options →

Self-service first

Most issues are resolved faster without contacting us directly.

  • My Bookings

    View and manage your flights, hotels, car rentals, eSIMs, cards and gift cards in one place. Change dates, cancel, check refund status and download confirmations.

  • Help Centre

    Search 40 answers covering bookings, cancellations, refunds, eSIMs, travel cards, account security and technical issues. Many issues are resolved in minutes.

  • Virtual assistant

    Chat with our AI assistant for instant answers to common questions. It can help you manage your trip, check booking status, and escalate to a human if needed.

24/7 customer support

For issues that need a human touch, we're always here.

  • In-app & web chat

    Fastest option

    Available 24/7 in the Xofar app or on our website.

    • Have your booking reference ready
    • Typical response time: under 2 minutes
    • Works with screenshots for troubleshooting

  • Email support

    Best for non-urgent

    [email protected]
    • Response within 24 hours
    • Good for detailed explanations or documentation
    • Include your booking reference

Specialised support

Not a booking question? These go straight to the right team.

  • Sales & partnerships

    For airlines, hotels, car rental companies or corporate accounts.

    [email protected]

  • Press & media

    For press inquiries, interviews or media kits.

    [email protected]

  • Technical issues & security

    Found a bug? Report it and help us improve Xofar.

    [email protected]

    Please do not include sensitive details such as passwords or card numbers.

Frequently asked

Quick answers about reaching us.

Use in-app chat — it's available 24/7 and we respond in under 2 minutes. Have your booking reference ready.

Helpful links

Manage a reservation, search answers, or review our policies.