Accessibility statement

Our commitment

We are committed to improving the accessibility of our website, mobile applications, digital services and customer support so that they can be used by people with a wide range of abilities.

Xofar aims to design and develop its digital experiences in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We continuously review our products and services to identify and address accessibility barriers. Accessibility is an ongoing process, and we work to improve the experience as our platform evolves.

• Blind or have low vision
• Deaf or hard of hearing
• Living with mobility or dexterity limitations
• Living with cognitive or developmental disabilities

Accessibility features

Where supported, Xofar provides features designed to make our services easier to use.

Accessibility across devices

The availability of specific accessibility features may vary depending on your device, operating system, browser and application version.

The availability of specific accessibility features may vary depending on your device, operating system, browser and application version.

Known accessibility limitations

Xofar works to provide an accessible experience, but some parts of the travel journey may involve third-party services that we do not fully control. These may include:

• Payment processors
• Airline and hotel partner systems
• Third-party travel content
• Maps and other external services
• Documents or files generated by third-party providers

These services may not always provide the same level of accessibility as Xofar. When we become aware of an accessibility barrier involving a third-party service, we will work to identify an appropriate alternative or assist you in completing your booking.

Need help?

If you experience an accessibility barrier while using Xofar, please contact us. We want to understand what went wrong and help you complete your travel needs. When reporting an issue, it is helpful to include:

• The device you are using
• Your browser or app version
• The page, feature or service affected
• A description of the difficulty you experienced
• What you were trying to accomplish
• Any alternative assistance you may need

In-app support: available through the Xofar app. If you need assistance completing a booking or accessing a service, please let our support team know. We will work with you to identify an available alternative where possible.

Request an accommodation

If you need an alternative way to access or complete a Xofar service, please contact our support team. Examples may include:

• Assistance completing a booking
• Information in an alternative format
• Additional assistance navigating a service
• Alternative communication methods

We will consider reasonable requests and work with you to find an appropriate solution.

Our standards

Internationally recognised guidelines for making web content accessible. Xofar uses recognised accessibility standards and guidance to inform the development of our digital experiences.

Where applicable to our services and operations, we also consider relevant accessibility requirements and regulations in the markets where we operate. Compliance with a particular law or regulation may depend on the applicable jurisdiction, service and circumstances.

Continuous improvement

Accessibility is an ongoing commitment at Xofar. We regularly review our digital experiences, address identified barriers, and work to improve compatibility with assistive technologies. Our priorities may include:

• Improving screen reader support
• Enhancing keyboard navigation
• Improving colour contrast and visual accessibility
• Making booking and checkout flows easier to navigate
• Improving support for voice and device accessibility features
• Expanding accessible content and documentation

Third-party services

Some Xofar services rely on third-party providers for areas such as:

• Payment processing
• Airline and hotel information
• Maps and location services
• Other travel-related services

While we seek to work with providers that support accessible experiences, third-party services may have their own accessibility limitations. If you encounter an accessibility barrier involving a third-party service during your Xofar experience, please contact us. We will do our best to assist you.

Questions and feedback

Your feedback helps us improve. If you have an accessibility concern, need assistance, or have suggestions for making Xofar more accessible, please contact us.

In-app support: available through the Xofar app. We welcome feedback about accessibility barriers and will review reported issues as part of our ongoing accessibility efforts.